New BigChange tech pinpoints plant location

By Belinda Smart13 January 2022

UK-based BigChange, which supplies software for managing mobile plant hire operations, has adopted location technology what3words to provide more accurate addresses for job locations.

What3words could save employees 30 minutes per day.

The company confirmed this would enable drivers and field service engineers to pinpoint delivery, servicing and collection locations to within three metres.

The what3words technology is based on a grid divided in three square metres sections, each one assigned an “address” with more accuracy than a traditional address, resulting in a precise location for plant.

“This latest BigChange innovation supports more precise job planning and customer service alerts for BigChange’s customers globally.

“It enables field service teams to be directed to an exact location - including specific building entrances or destinations at large infrastructure and building sites, in parks and rural estates not covered by street addresses. This means that no time is wasted looking for the correct location.”

It is understood that what3words could save individual field-based employees up to 30 minutes per day in time spent locating jobs.

Richard Warley, BigChange CEO, said, “Demand is booming for plant and equipment hire businesses. They are looking for innovations that make scheduling slicker, boost productivity and customer experience, and help them grow stronger.”

“This powerful functionality will enable BigChange customers to plan better, provide more precise arrival times with confidence, and save valuable hours every week by directing drivers and field service teams precisely where they are needed.”

James Cochrane, Partnerships Lead at what3words, said, “We’ve all experienced the horrible feeling of being late to a job because the address wasn’t accurate, and you couldn’t find exactly where you needed to be. what3words acts as a tool in your pocket to ensure you’re directed to the right place, first time, every time.”

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